IT Support Engineer (Tier 2)
Own escalated tickets across Windows, Microsoft 365 and networking for a portfolio of managed-services clients. You document what you fix and you are comfortable in front of a client.
- 3+ years in a service-desk or MSP environment
- Strong Windows, Microsoft 365 and Active Directory skills
- Practical networking: VLANs, DHCP, DNS, Wi-Fi troubleshooting
- Valid driver's licence and own transport

