Privacy policy.
SmartGeeks handles client and visitor information with the same discipline we apply to client systems. This policy explains what we collect, why, and what you can ask us to do about it.
Who we are
SmartGeeks is a technology services company registered in South Africa, with operations in South Africa, Ghana, the United Kingdom and the United States. SmartGeeks is a Tripartite Genesis Group company.
For any privacy matter, contact info@smartgeeks.co.za.
Information we collect
When you submit an enquiry or support request we collect the details you provide: your name, company, email address, phone number where given, and the content of your message.
When you visit the website, standard technical information such as browser type, device type and pages visited may be processed to keep the site secure and working correctly.
In the course of delivering managed services we may process information contained in client systems. That processing is governed by the service agreement with the client, not by this policy alone.
Why we process it
To respond to enquiries and provide support, to deliver contracted services, to maintain security and service records, and to meet legal and accounting obligations.
We do not sell personal information, and we do not use enquiry details for unrelated marketing.
Sharing and service providers
We use reputable third-party providers for email, hosting, monitoring and ticketing. They process information on our instruction and under confidentiality obligations.
Information may be disclosed where required by law or to protect our legal rights.
Cross-border processing
Because we operate across multiple regions and use cloud platforms, information may be processed outside South Africa. Where that happens we rely on providers offering protection comparable to POPIA requirements.
Retention and security
We keep information only as long as needed for the purpose it was collected or as required by law, then delete or anonymise it.
We apply access control, multi-factor authentication, encryption in transit and monitored endpoints internally. No system is absolutely secure, but we treat our own environment as a client environment.
Your rights
You may ask what personal information we hold about you, request correction or deletion, object to processing, or withdraw consent where processing relies on it.
Send requests to info@smartgeeks.co.za. You also have the right to complain to the South African Information Regulator.
Cookies
This website uses only the cookies and local storage needed for it to function. If analytics are introduced, this policy will be updated and consent obtained where required.
Changes to this policy
We may update this policy as our services or legal obligations change. The date at the top reflects the most recent revision.
Questions about this document? Email info@smartgeeks.co.za. Owner confirmation pending — legal wording should be reviewed by SmartGeeks before publication.